Case Studies

Case Study : Implementing Grievance Redressal Mechanism to Improve the NPS of a Fortune India 500 NBFC leader

Author

Nayan R

Published On

December 2, 2023

One of the major NBFCs in India with 500+ rural locations and over 34000+ distribution points, needed a partner who will effectively manage the queries and complaints received from its customers and thus provide better customer experience. They partnered with Vindhya to implement
the Grievance Redressal (GR) team and keep a tab on its NPS (Net Promotor Score).

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