Vindhya e-Infomedia was started in 2006 with a vision of bringing business and philanthropy together for a social cause. We are an Impact Sourcing Service Provider based in Bangalore and Hyderabad, India. Our contribution to the impact sector is mainstreaming jobs for people with disabilities. Through this, vindhya has been successful in brining financial independence, self respect and dignity into the lives of such people who have been deprived of all that.
State-of-the-art IT infrastructure and process solutions position us to address the dynamic requirements of variety of industry verticals. We have been working with top clients like Airtel India, IBM, SAP AG and many other Indian companies providing services like Data entry, Claims processing, Customer onboarding, Payroll and Data management processes.
Cutting across functional areas of Banking, Insurance, Telecom, etc. We also provide onsite support to our clients. Having worked with these top clients, we have constantly benchmarked and behaved to function as a mainstream BPO company in running of our operations and deliverables.
Over 10+ years of our inclusive journey, we have carved a niche for ourselves in the BPO industry by offering high-quality and cost effective Contact Center and Data Solutions with PWD as our main workforce.
What struck a chord in me that day was their business model of marrying philanthropy and business through employing PWD (people with disabilities)N L Balasubramanian
Over 10+ years of experience in providing business solutions to various domains for quality conscious customers across the globe
It has equipped us with right knowledge and infrastructure needed to always offer the best of services to clients
Proven systems and processes in place to ensure the consistency and quality of deliverables.
A well-defined process is in place to make sure we always deliver top-quality services to our clients.
As a committed and passionate organization, our work matters the most and we take pride in it.
Vindhya offers 24 * 7 support to clients by working as an extended branch for its customers offering quick and regular updates, and value-added analysis.
State-of-the-art infrastructure to support and accommodate various and diverse needs of the clients and ensure smooth functioning.
Delivery centers located across multiple geographies for better Disaster Recovery Plan
Vindhya’s focus on employing people with disability has continued to this day, when the company has grown to a 1600 + employee workforce and 62 % of them are people with disabilities.
Vindhya invests heavily in employee training on a continuous basis. Besides the technical skills required for the job, employees are also educated on the larger business context of the client’s business thereby rooting the employees’ jobs in a larger context which ensures they work with a deeper understanding of the relevance of their work and builds a deep sense of ownership. The family-like culture, hands-on management and the open-door policy at Vindhya ensures that employees always have a chance to get their problems addressed.
Vindhya is also unique in being a BPO with very low attrition rates, which further benefits the clients of having employees who have stayed with their businesses for a long time period.
Vindhya’s focus on delivering high quality services from its inception and its consistent year-on-year growth proves that Vindhya is the best choice for you.
We have never lost a single client and have built most of our business on the basis of word-of-mouth recommendations, which is an emphatic proof of our high capability. Especially in a multi-vendor model which is how BPOs typically work, this goes on to show the high performance of Vindhya through the years.
Also, clients frequently cite positives such as quick turn-around-time, fast learning, deep understanding of the client’s business environment, solution-orientation and a high customer-orientation as hallmarks of Vindhya. There are many factors that have gone on to create this – first, our founders‘ commitment to be very hands-on ensures a deep culture of commitment, second, our employees loyalty towards their jobs and our low churn rate ensures a highly-dedicated workforce is handling your work, and a proactivity towards problem-solving rooted in in-depth knowledge of the client’s business further galvanizes the impact of having Vindhya as a BPO partner.