Vindhya, with its expertise in handing inbound call center, has an established grievance redressal process that uses latest technologies in contacting the customers to address their grievances.
For any company, it is their endeavour to provide the best in customer service. Companies consider their customers as valued stakeholders whose satisfaction is the most important aspect. Every product or service is built around customer convenience and satisfaction but there can be occasions where the customers may not be satisfied. So, it is important to have in place a robust mechanism to address to the concerns of the customers and ensure timely and effective remedial measures.
Grievance Redressal Policy focuses on improving the customer’s satisfaction by collecting their feedback by making calls or having a 24*7 inbound call centre setup that serves as the touch point for the customers to register their complaints.
Vindhya’s inbound call center serves as the touch point for the customers to call and register their complaints. From there, Vindhya takes care of the entire flow of assigning ticket to the complaint, sending notification to the concerned departments, triggers escalation mails to the higher official in the cases of failure to timely redressal and closing the ticket after providing resolution to the concerned customer.
Vindhya also strictly adheres to the time frame allotted for each complaint and escalates to the senior team in case the Turn Around Time (TAT) in providing solution is not met by the ground level
Thus, Vindhya offers a 360° Grievance Redressal Mechanism to the companies that wish to keep their customers happy and satisfied all the time.
A missed call mechanism is used through which customers can contact the inbound call center and register their complaints. Missed call mechanism does wonders as the customers don’t have to wait on call to talk to the support agents. Calling the circulated missed call number suffices to get in touch with the company representatives who in return call them back for enquiry. It saves waiting and holding time for the customers and also ensures that none of the calls from customers go unattended.
Vindhya inbond call center gets customers’ numbers from the missed call portal and calls them to enquire the concerns they have and proceed further and register.
Vindhya’s resources that are part of Grievance Redressal Mechanism team are well equipped in handling customer grievances by following the important aspects of handling people who are in crisis. Our resources are trained to follow the perfect procedure of