Work with Us
Vindhya is an equal-opportunity and a focussed PWD employer. We believe in people capabilities and right attitude is what we mainly
look for in any candidate. We empower our employees to grow, reach out, have positive impact and feel more inspired in their everyday
At Vindhya, you can see a more accessible workspace as we provide following facilities:
- 1. Disabled-friendly restrooms
- 2. Ramps to enter office
- 3. Provide wheel chairs to employees in need of it
- 4. Provide Tricycles to employees in need of it
With our core values in place: Fidelity, Quality, Humanity, we are committed to excellence and wellbeing of our people. Our people are
our strength. If you have the right attitude and will to learn, Vindhya will ensure you a right career path.
Grow with Us
An important aspect of our people management is giving our employees the opportunities to grow providing challenging and fulfilling
career development opportunities. Vindhya follows a robust training framework that caters to all the needs of both the clients and
employees in addressing the requirements.
At Vindhya, there are many employees who have joined as entry-level executives and in the course of time, gain experience and are
now, handling a big team of 30-40 members and critical projects. Whenever there is an opening, internal employees are our first
preference. We roll out Internal Job Posting (IJP) that provides an opportunity for our employees to move to next level in the career
ladder. This also gives them a chance to improve their skill set.
Fun @ work
Our employees engage in regular creative enhancement, Sports, and Counseling Activities that aid their overall development. Health
camps are conducted to make sure our employees are fit. Cricket Tournaments are played regularly that serves as a platform to our
employees to come together and display a great teamwork.
We have a dedicated Employee Engagement Officer who takes care of conducting various Employee Engagement programs,
Employee Appreciation Programs, Award ceremonies EVERY MONTH that brings our employees closer than ever and let them feel
We also have Rewards and Recognition Programs to encourage and award outstanding performers and inspire peers to achieve
Every small thing calls for a grand celebration at Vindhya!! Every month, we celebrate our employees’ Birthdays together and have
great fun. Coffee with MD (Pavithra) session is conducted every month that enables new employees to get to know who is their MD and
their colleagues and thus, shed their initial inhibitions and feel at home!
We celebrate Women’s Day every year in a grand manner. It is one of the events that we look forward to every year. We celebrate
Vindhya Day every year where we fondly recall the sweet memories of the past.
We believe celebration and fun activities are must to keep stress at bay!!!
If you have the right attitude and will to learn, Vindhya will ensure you a right career path by offering you the platform
and opportunity to showcase your skills!!
Interested candidates please share resume to [email protected]
CURRENT JOB OPENINGS :
Executive – Quality – Voice process +
PUC 2 and above
Job Overview :
As Quality Analyst for at Vindhya, you will play a crucial role in ensuring that all customer interactions are of the highest quality and meet the company's standards. Your primary responsibility will be to monitor, evaluate, and provide feedback on customer interactions handled by the agents. Your aim will be to improve overall customer experience, agent performance, and adherence to organizational guidelines.
Call Monitoring and Evaluation:
- Listen to recorded or live customer calls to assess agent performance and adherence to quality standards.
- Evaluate calls based on predefined criteria, such as call handling, script adherence, resolution, and customer service etiquette.
- Identify areas of improvement and provide constructive feedback to agents and their supervisors.
Compliance and Process Adherence:
- Track and analyse key performance indicators (KPIs) related to customer service, agent productivity, and call quality.
- Identify patterns, trends, and recurring issues to recommend process improvements.
Training and Coaching:
- Ensure that agents comply with company policies, procedures, and industry regulations during customer interactions.
- Highlight any instances of non-compliance and work with relevant teams to address these concerns.
Reporting and Documentation:
- Collaborate with training teams to design and implement training modules focused on improving agent skills and knowledge.
- Conduct coaching sessions with agents to provide one-on-one guidance for professional development.
- Prepare comprehensive reports on quality assessment findings and present them to relevant stakeholders regularly.
- Maintain accurate records of evaluations, feedback, and improvement plans.
Root Cause Analysis:
- Conduct root cause analysis for major quality-related incidents and work with the management team to implement corrective actions.
- Actively participate in quality improvement initiatives and contribute ideas to enhance overall customer satisfaction.
- Participate in calibration sessions with other quality analysts to ensure consistency and fairness in evaluation processes.
Working place and Hours:
- 1. Bachelor's degree or PUC with an equivalent experience as a Quality Analyst.
- 2. Proven experience as a Quality Analyst or a similar role in a BPO environment.
- 3. Excellent listening, analytical, and problem-solving skills.
- 4. In-depth knowledge of customer service principles and practices.
- 5. Familiarity with relevant call center software and/or tools as applicable.
- 6. Strong attention to detail and ability to multitask effectively.
- 7. Outstanding communication skills, both written and verbal.
- 8. Ability to provide constructive feedback in a positive and encouraging manner.
- 9. Flexibility to adapt to changing business needs and priorities.
- 10. A customer-centric mind set with a commitment to delivering exceptional service.
- 1. Work place: Vindhya Head Office – Rajaji Nagar, Bangalore
- 2. General Shift: 9.30AM -6.30PM
- 3. Days: Monday to Saturday
Tele Sales Executive - Loan Verification & Documentation +
PUC 2 and above
As a Tele Sales Executive specializing in loan verification and documentation, you will play a crucial role in ensuring that interested customers meet the eligibility criteria for loans. You will guide customers through the verification process, collect required documents, and verify their authenticity. Your effective communication skills, attention to detail, and customer-centric approach will contribute to the seamless processing of loans.
1. Engage with interested customers via telephone in a professional and courteous manner.
- 2. Clearly explain the loan verification process, eligibility criteria, and documentation requirements.
- 3. Address customer queries, concerns, and objections effectively, aiming to provide accurate information and build trust.
- 1. Follow a standardized checklist to determine if customers meet the eligibility criteria for the loan.
- 2. Gather and assess relevant customer information to ensure compliance with lending guidelines.
- 3. Communicate the outcome of the eligibility assessment to the customer, clearly explaining reasons for approval or rejection.
- 1. Guide customers through the process of gathering necessary documentation for the loan application.
- 2. Provide a comprehensive list of required documents, clearly explaining the purpose of each document.
- 3. Assist customers in understanding the importance of submitting accurate and complete documentation.
Customer Relationship Management:
- 1. Receive and review submitted documents for completeness, accuracy, and authenticity.
- 2. Cross-reference information provided by customers with predefined criteria and internal guidelines.
- 3. Identify discrepancies, errors, or inconsistencies in the submitted documentation and communicate necessary corrective actions to customers.
- Build and maintain positive relationships with customers, addressing their concerns and inquiries promptly.
- Collaborate with team members, supervisors, and other departments to streamline processes and improve customer experience.
- Provide feedback to management about common customer inquiries, process inefficiencies, and potential improvements.
- 1. 12th Pass minimum and 6 months domestic BPO sales experience
- 2. Excellent Hindi communication skills, with the ability to explain complex information clearly.
- 3. Above Manageable level of English communication as there might be situations talking to business owners and also capture the comments
- 4. Strong organizational skills and attention to detail.
- 5. Familiarity with loan products, eligibility criteria, and documentation requirements (training will be provided).
- 6. Proficiency in using computer systems
- 1. Customer-focused attitude with empathy and patience.
- 2. Strong problem-solving skills and ability to handle objections diplomatically.
- 3. Resilience to handle a high volume of customer interactions and manage time effectively.
- 4. Adaptability to changing processes and requirements.
- 5. Team player who can collaborate with colleagues to achieve common goals.
- 6. Ethical and trustworthy demeanor while handling sensitive customer information.
Salary and training:
- 1. 9AM -6PM || 10AM – 7PM || 11AM – 8PM
- 2. Candidate should be flexible to work in the shift other than the designated one in case of emergency requirement related to taks
- 3. Monday to Saturday working but only in the week of 2nd and 3rd Sunday, roaster method is followed as it is mandatory to work on 2nd and 3rd Sundays are working – as per process and any other week day will be
- 1. CTC – Rs. 15,000/- onwards per month including PF and ESI. May increase as per the experience
- 2. From 2nd month onwards, candidate will be eligible for monthly incentives (basis the target achievement slab), average Rs. 6000/- and from 3rd month onwards, per month incentive earning potential is Rs. 10,000/- (depending on the performance)
- 3. 7 Days of training – 2 rounds of certification on 6th and 7th day. There will be two re-training attempts if certification is not cleared. Beyond this, candidate will be referred back to HR