Presentation of National Awards 2025 in the field of Empowerment of Persons with Disabilities (Divyangjan)

3rd December, 2025|Vigyan Bhawan, New Delhi

Presentation of National Awards 2025 in the field of Empowerment of Persons with Disabilities
    Case Study

    100% RBI-Compliant
    VKYC
    at Scale

    How leading fintechs and NBFCs operationalize Video KYC through infrastructure-as-a-service—without transferring regulatory ownership.

    50 Mbps
    Dedicated Leased Line
    24/7
    CCTV Surveillance
    3×2
    Workstation Layout
    What We Heard

    The Barriers Our Clients Faced

    Regulated entities expanding across India voiced three persistent challenges before deploying a compliant VKYC model.

    “We need to hire at a scale that matches our operations. Finding the right people, quickly and consistently, has been a big challenge.”
    Head of Operations  ·  Hiring at Scale
    “There's a lot of attrition, and we haven't been able to retain people. It leads to constant churn and disrupts operations.”
    Head of Operations  ·  High Attrition
    “Setting up compliant infrastructure for VKYC—with the right space, systems, and controls—is complex. That's exactly where we needed support.”
    Head of Operations  ·  Infrastructure Readiness
    Solution Offered

    How We Addressed Every Client Challenge

    The model aligns with RBI outsourcing norms through a clear separation of infrastructure enablement and regulatory ownership. The regulated entity retains full compliance accountability and decision authority.

    This ensures no ambiguity in regulatory control while delivering enterprise-grade operational infrastructure at scale.

    Client Ownership

    • Payroll of VKYC verification officials
    • Execution of all VKYC interactions
    • Final verification authority and approval
    • Compliance accountability as per RBI guidelines

    Shared Services Layer

    • Deployment of compliant VKYC infrastructure within managed centers
    • Secured infrastructure readiness, uptime management, and audit preparedness
    • Capacity provisioning to support scale and peak loads
    • Hiring, training, operational governance, and compliance enablement

    Structured VKYC Process Flow

    01
    Secured Infra Setup
    Compliant environment established
    02
    Customer Initiates
    Session begins via client platform
    03
    Official Verifies
    RBI-mandated checks performed
    04
    Record & Store
    Interaction captured in audit trail
    05
    Entity Approval
    Final decision retained by client
    Infrastructure & Environment

    Enterprise-Grade Physical & Network Readiness

    Every managed center is purpose-built for VKYC operations—designed against regulatory expectations and enterprise security standards, with a clear separation between the infrastructure layer and the client's technology stack.

    Workspace Design

    • Dedicated workspace with restricted entry access
    • Controlled floor access, authorized personnel only
    • 3×2 workstation layout for compliance monitoring

    Physical Security

    • 24/7 CCTV surveillance across all operational areas
    • Mandatory security checks for personnel and devices
    • Continuous protocol adherence monitoring
    • Firewall-protected access to prevent unauthorized network entry

    Network & Connectivity

    • Dedicated VLAN segmentation per client environment
    • Secure and isolated network architecture
    • 50 Mbps leased line, scalable on demand
    • Firewall controls at network layer for end-to-end session security

    Operational Environment

    • Centralized air-conditioned facility
    • High availability infrastructure design
    • Uninterrupted operations capability

    Routing & Availability

    • Language-based routing to match customer preference
    • Geography-aware session allocation
    • Peak load capacity provisioning
    • Redundant connectivity to ensure zero downtime

    Multilingual Support — With Empathy and Clarity

    We understand that every VKYC call is not just a compliance step—it is a moment that matters deeply to the end customer. They are often first-time borrowers, in urgent need of funds, navigating a digital process in an unfamiliar environment. Our verification officials are trained to conduct every interaction with patience, clarity, and empathy—communicating in the customer's own language, walking them through each step without making them feel rushed or anxious. Because behind every call is a person who needs that loan approved.

    HindiTamilTeluguKannadaMalayalamMarathiBengaliGujaratiOdiaEnglish
    ComponentLayerOwnership
    VKYC Platform & Application Stack
    Client Technology
    Client-Controlled
    Data Storage, Encryption & Audit Logs
    Client Technology
    Client-Controlled
    Liveness Detection & Geo-Tagging
    Client Technology
    Client-Controlled
    Physical & Operational Environment
    Infrastructure Layer
    Managed Infrastructure
    Uptime, Firewall & Network Security
    Infrastructure Layer
    Managed Infrastructure
    Compliance Accountability (RBI)
    Regulatory
    Regulated Entity

    Regulatory control remains entirely with the client. The infrastructure layer eliminates operational complexity without creating any ambiguity in compliance ownership—fully aligned with RBI's dual-layer outsourcing framework.

    “Compliant infrastructure, without the compliance risk.”
    Infrastructure-as-a-Service · RBI-Compliant VKYC
    Get Started

    Ready to Deploy Compliant VKYC
    Without the Complexity?

    We work with fintechs, NBFCs, and banks across India to set up audit-ready, RBI-aligned VKYC operations—fast. Our team handles the infrastructure so your team can focus on what matters: serving your customers.

    Request a Consultation
    Typically up and running in 2–4 weeks
    Case StudyInfrastructure-as-a-ServiceRBI-Compliant VKYC